Brown Hotels privacy

Privacy policy  

GCH Trogir Hotel Operation d.o.o. respects your privacy and undertakes to protect your personal data. 
We guarantee to our service users that we will treat all personal data as confidential information and a business secret.

We do not, under any circumstances, pass on, forward or exchange any personal data or e-mail addresses of our users, which are collected through the reservation system or contact form.

Please check the personal data protection policy from time to time for possible changes.

* name and surname
* address 
* e-mail address
* telephone/fax number
* other mentioned data, which you want to remain confidential

* reply to your queries as efficiently as possible
* ensure provision of the desired service
* promote our services and our Company
* enable you to access our competition system
* internally process our statistical data
* send out our publications, brochures and other promotional materials.

The purpose of using the collected data is to get in touch with you (in order to send you information via post, fax, electronic mail, telephone, etc.), in the event that we have to contact you quickly, or within our statistical data processing entry, but only for the purposes of our internal and market research needs.

At the time of submission of your data, you agree to be contacted by us and to be added to our mailing list. Your entry represents your explicit consent to be contacted. At any point in time you can ask to be removed from our mailing list. Following this, your data will no longer be used by GCH Trogir Hotel Operation d.o.o., except for internal purposes, for example, for information or statistical data processing.

We do not sell, rent out, nor make your personal data available to any third parties without your consent, as this is against our privacy policy. GCH Trogir Hotel Operation d.o.o. strictly adheres to the "no spam" policy. We seek your special permission if you wish to be contacted by us relating to special offers and discounts. GCH Trogir Hotel Operation d.o.o. are not liable for any accidental error or error occurring as a result of a force majeure, or any other objective circumstances due to which accidental breach of the guaranteed protection of your data might have been committed, but they guarantee that the said error will, if possible, be removed as soon as possible. 

We collect only that personal data which has been delivered to us voluntarily and we use it exclusively for provision of the above listed services. Data concerning your credit card, which you passed on to the Company, is only used as a means of securing payment of the reserved services and is protected in the same way as your other personal data. Following a duly provided and paid for service, this data will no longer be used without your special consent.

By filling in the forms on our web page, you guarantee that the information provided is correct and that you agree to the provisions and terms contained in our privacy policy, in their entirety.

We would like to clearly state that, while visiting those web pages, your personal data remains confidential, unless you yourself wish to voluntarily disclose it. We undertake not to reveal to any third party the information received, except in the circumstances quoted in the previous section.

Our global network server uses statistical software. These programmes are standard features of all web servers and are not characteristic only of our pages. Such statistical programmes enable us to adjust our web pages to be as efficient and simple as possible for our visitors (determination of the data which interests our users the most/the least, adjustment of pages for particular web browsers, our location structural efficiency and number of visits to our pages).

A cookie is a small textual data base, which some internet servers inscribe on your PC during your visits to an internet page. A cookie does not read the data from your discs or the data contained in other servers' cookies, inscribed on your disc. Sometimes our servers use cookies which memorise whish pages you have visited, thus accelerating the communication between your PC and our servers. If you have configured your internet browser in such a way, you will be warned during each cookie inscription on your PC. You can also configure your internet browser to disable cookie inscription on your PC.

IP addresses are the numbers which are unique for each computer currently connected to the internet. They are used for identification of recipients' and senders' data via the internet. Our server records your PC's IP address during each transaction within the reservation system for the purposes of safe transfer and protection against misuse of your data. Users' personal data is not available outside the reservation system.

When you send us electronic mail (e-mail) containing personal data by which you can be identified, either via an e-mail message with a query or comment, or via a form which you submit to us by means of electronic mail, we use this data in order to meet your requests.

For the purposes of data safety at this address and in order for us to ensure that this service is available to all the users, this computer system uses software which registers visits to the network and which recognises unauthorised attempts at data dispatch or alteration, as well as those which might inflict damage in any other way. Unauthorised attempts at data dispatch or alteration at this location are strictly forbidden.

You can require revision of all personal data which you have supplied to us at one of the network addresses, at any time. At your request, we can update, correct or remove this data (provided the data is still in our databases), or stop using the said data in the future. Simply get in touch with us if you would like to use this entitlement.

We are doing our best to ensure that all redirection from our internet pages directs you and/or your child to internet pages whose content is quality in the sense that it does not encourage negativities. However, network pages and addresses quickly change and we cannot always guarantee the content of each address we direct you to. 
Should you have any questions or doubts concerning our personal data protection policy, or pertaining to your experiences with this internet address, please let us know.

GCH Trogir Hotel Operation d.o.o. reserves the right to change or terminate any and all parts of this web location, as well as the terms of use, at any time. The changes come into force upon the relevant announcement at this address or when users have been informed about it. The terms of use are applicable until their cancellation by you or GCH Trogir Hotel Operation d.o.o.


GCH Trogir Hotel Operation d.o.o., Brown Beach House hotel & spa


It sholud be positioned in a way like this example on the photo together with Legal disclaimer ( see point 4)



Sales policy - Check box

This check box guests needs to mark with a mark. This way he confirms our sales policy ( text for the sales policy see below)


Sales policy

We thank you for your reservation. Please take note of our sales policy:

Valid credit card required as your reservation guarantee.
Check-in time is after 14:00 on arrival day.
Check-out time is before 11:00 on departure day.
Late check-out may result in extra charge.
Room rates include local tax.
The final accounts settlement is due at check-out.
The prices stated in this price list are an approximation only. Final invoice will be charged in Croatian kunas ( local currency) at reception.
Should you wish to modify or cancel a confirmed reservation, you can do it online, subject to the Cancellation policy.
Pets up to 7 kg are allowed in hotel. No extra charges.
Free private parking is available on site ( subject to availability, no reservations possible in advance )
13 % VAT is included. A Property service charge is not applicable


Please do not hesitate to contact our reservation team at the following e-mail address: info@browncroatia.com hr for any additional info. 
Hotel reserves the right to reject, cancel or modify reservations where it appears that the above contain or have resulted from a mistake or error.


Cancellation policy

The reservation will be held by 24:00, on arrival date

The reservation can be cancelled online no less than 5 day(s) prior to arrival.

In case of no show or cancellation untill 5 days before arrival we will apply a cancellation fee of 1 overnight(s) in selected accommodation.



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