Brown Hotels, part of Israel Canada Hotels, make every effort and invest significant resources to provide all of our guests with equal, respectful, accessible, and professional service. In accordance with the Equal Rights for Persons with Disabilities Law (1998) and the regulations enacted thereunder, extensive efforts and resources are dedicated to implementing the required accessibility adjustments, enabling guests with disabilities to receive all services offered to the general public independently and on equal terms.
Brown Hotels are committed to continuous improvement. If you encounter any difficulty or have suggestions for improvement, we would be happy to hear from you – please contact us.
Most Brown Hotels offer accessible rooms for guests with disabilities. These rooms are designed to accommodate a wide range of needs, including proximity to elevators, wheelchair maneuverability, accessible bathrooms and toilets, and additional assistive equipment such as hearing systems and more.
Accessibility In and Around the Hotel
Accessibility is also provided outside the hotel, including designated accessible parking spaces near the hotel entrance, ramps at the entrance and in additional areas, elevators with Braille signage, and accessible public spaces in the hotel’s surroundings.
Spa
Almost all spa facilities and treatment rooms in Brown Hotels are accessible to guests with disabilities. This includes convenient wheelchair access to the pool area, a pool lift for entering the water, and steps with handrails.
We Are Here for You
On the Brown Hotels Accessibility page you can find comprehensive information regarding accessibility and accommodations for guests with disabilities at each hotel in the chain.
Brown Hotels is committed to promoting equal opportunities in the digital space for people with various disabilities and for those who rely on assistive technologies when using computers and the internet.
Should you encounter any problem or issue with accessibility, please let us know, and we will make every effort to find a suitable solution, and handle the problem as soon as possible.
Phone: +972-53-888-9398
Email: [email protected]
Last Update: 26.1.26
Brown Hotels are committed to continuous improvement. If you encounter any difficulty or have suggestions for improvement, we would be happy to hear from you – please contact us.
Accessibility in Our Hotels
Hotel RoomsMost Brown Hotels offer accessible rooms for guests with disabilities. These rooms are designed to accommodate a wide range of needs, including proximity to elevators, wheelchair maneuverability, accessible bathrooms and toilets, and additional assistive equipment such as hearing systems and more.
Accessibility In and Around the Hotel
Accessibility is also provided outside the hotel, including designated accessible parking spaces near the hotel entrance, ramps at the entrance and in additional areas, elevators with Braille signage, and accessible public spaces in the hotel’s surroundings.
Spa
Almost all spa facilities and treatment rooms in Brown Hotels are accessible to guests with disabilities. This includes convenient wheelchair access to the pool area, a pool lift for entering the water, and steps with handrails.
We Are Here for You
On the Brown Hotels Accessibility page you can find comprehensive information regarding accessibility and accommodations for guests with disabilities at each hotel in the chain.
Accessible Customer Service
- Staff training for accessible service – regular training sessions are held to increase awareness, promote accessibility, and provide practical tools for delivering accessible service.
- A dedicated call center is available at 04-6728578. The voice response system is accessible, providing clear language and no background music.
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Additional forms of contact - there are a few forms of contact:
Email: [email protected]
Website Accessibility
An accessible website allows people with disabilities and older users to browse with the same level of efficiency and enjoyment as all other users.Brown Hotels is committed to promoting equal opportunities in the digital space for people with various disabilities and for those who rely on assistive technologies when using computers and the internet.
INFORMATION ON WEBSITE ACCESSIBILITY
- This site is in compliance with the 2013 Equal Rights for Persons with Disabilities Regulations (Accessibility Adjustments for Service).
- Accessibility adjustments were done in accordance with the recommendations of the Israeli Standard (ISR 5568) for Web Content Accessibility at AA level, and the international WCAG2.0 standard.
- The trials were tested for the highest compatibility for Chrome browser.
- The website provides a semantic structure for assistive technologies, and supports the standard operation patters using a keyboard, with the arrows, Enter and Esc-for exiting menus and windows.
- Adjusted for display in popular browsers, and for use on mobile phones.
- Documents or videos uploaded to the site before October 2017 may not be fully accessible. If you come across such a document or video, you can contact us and we will make sure to make the information accessible to you.
- Delivery of information in an accessible format - the company offers its customers the option of receiving information in accessible formats. The provision of information is free of charge and is intended for people with disabilities. For inquiries and information regarding accessibility, you can contact the accessibility coordinator of the company, the details of which appear later in the statement.
- For maximizing the browsing experience with a screen reading software, we recommend using the latest NVDA program.
CONTACT WAYS FOR REQUESTS AND SUGGESTIONS FOR IMPROVING ACCESSIBILITY
It should be noted that we continue our efforts to improve the company accessibility, as part of our commitment to enable an accessible service to the general public, including people with disabilities.Should you encounter any problem or issue with accessibility, please let us know, and we will make every effort to find a suitable solution, and handle the problem as soon as possible.
ACCESSIBILITY COORDINATOR
Name: Itay BerkovitchPhone: +972-53-888-9398
Email: [email protected]
Last Update: 26.1.26